What is Retail Workforce Management Software?
Retail workforce management software is a highly specialized solution designed to optimize the business team, from warehouse and merchandise managers to sales assistants and cashiers, to facilitate best-practice staff scheduling, attendance tracking, and regulatory compliance. By automating key administrative functions, employees are empowered to take strategic initiatives to improve the customer experience and drive continuous improvements.
Benefits
Artificial Intelligence (AI)-driven retail workforce management solutions only came about in the last few decades, eradicating manual methods, which were time-consuming and prone to error. Business owners, HR professionals, and operations managers who leverage this tech and similar retail solutions are rewarded with the following:
Optimized business processes – By improving core functionalities (e.g., scheduling, time tracking, attendance management) with AI and machine learning, administrators can forecast customer demands and match them with employee skills.
Accurate payroll records – Thanks to integration with HR and payroll in retail management solutions, workers can be paid correctly and on time. This prevents frustrations with management that may lead to early resignations.
Employee empowerment and satisfaction – Aside from reducing administrative tasks, allowing employees to view schedules, swap shifts, and request time off through a centralized dashboard or mobile workforce solutions increases their autonomy.
Improved performance insights – With advanced analytics, businesses can analyze historical data on staffing needs, labor waste, conversion rates, and sales for future planning.
Enhanced regulatory compliance – Companies can avoid expensive legal issues and subsequent reputational damage with workforce management software retail that has automated tools for managing shifts, payments, activity tracking, and regulatory updates.
Key Features
High-quality and reliable retail workforce management software is packed with features designed to streamline relevant operations and improve day-to-day efficiency. Whether you’re choosing a comprehensive enterprise-level solution or a purpose-built application for managing shifts, make sure it has the following essentials:
Labor forecasting and employee scheduling
Time and attendance tracking
Employee self-service portal
Task management
Incident management
Compliance management
Reporting with real-time analytics
Onboarding and upskilling
Integrations (e.g., with HR, payroll, inventory management)
Mobile accessibility with offline capabilities
How to Choose the Right Retail Workforce Management Software
The options detailed above can boost employee productivity and, subsequently, operational efficiency. Each has its strengths, designed for specific retail sizes and needs, so make sure to find one that perfectly aligns with your business. Take another look at the top workforce management software for retail industries:
Retail Workforce Management Software | Free Version | Paid Plan | Mobile App |
SafetyCulture | Yes | $24/seat/month* | Yes |
Dayforce | No | Contact vendor for pricing | Yes |
UKG | No | Contact vendor for pricing | Yes |
Corexta | No | $9.99/month | No |
When I Work | Yes | $2.50/user/month | Yes |
WorkForce Suite | No | Contact vendor for pricing | Yes |
Fourth | No | Contact vendor for pricing | Yes |
Kenjo | No | €5.40 (~$5.80)/employee/month* | Yes |
Quinyx | No | Contact vendor for pricing | Yes |
Roubler | No | Contact vendor for pricing | Yes |
* billed annually